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Frequently Asked Questions

What is Volt?

Volt is Istanbul’s inner-city ridesharing platform. It is a real-time mobile application that connects people going in the same direction. Volt provides passengers with a smarter, faster, and more convenient form of transportation. It allows you to get to where you’re going in the comfort of a car by just sharing the cost of the ride!

I don’t live in Istanbul. Can I still use Volt?

Unfortunately, not yet. Because Volt’s mission is to solve traffic in Istanbul, we are currently focusing on Istanbul. However, in the near future we plan to expand to other cities!

Is it legal?

We wouldn’t be doing it if it wasn’t :). Yes, Volt is completely legal. Voltconnects you with car owners who are already going in your direction and allows youto share the cost of the ride. Volt does not allow car owners to make a profit andhas a zero-tolerance policy for any conflicting activity.

How can I sign up on Volt?

Just download Volt from the Google Play or App Store, login with Facebook, and verify your phone number. Then start sharing!

I don’t have Facebook. Can I still use Volt?

Unfortunately, not yet. Currently, Volt uses Facebook login for security purposes. The Facebook network also allows you to connect with people you can trust by showing mutual friends.

I don’t have a car. Can I still use Volt?

Of course! Volt connects car owners and passengers going in the same direction. If you are a passenger, just set your destination so that Volt can find you a car!

Is it free to use?

Yes! Download the app and tell us where you want to go. Using Volt is free, but when you share a ride with a car owner going in the same direction, you will also share the cost of the ride. The cost of the ride is calculated by Volt, and you can seethe amount when you set your destination.

How does Volt calculate the cost of my ride?

The cost of the ride is calculated based on the car owner’s driving expenses for the distance travelled. It accounts for gas, parking, tolls (OGS/HGS), car insurance, depreciation, and maintenance. On average, it amounts to 0.60TL/KM.

How do I pay for the ride?

In order to share a ride on Volt, you must have a valid credit card registered. This allows you to share the cost of the ride calculated by Volt directly over the app at the end of your ride. If you have any promotions, you can also use them before requesting a ride. Depending on the amount of your ride, you can enjoy free rides by using your promotions.

Is it safe to add my credit card information?

Yes, it is. Marketplace payments can only be done by authorized payment providers in Turkey. Volt works with Iyzico as an authorized payment provider. All security controls of Iyzico are governed by BDDK (bank authority).

Can I pay with cash?

In order to ensure the safety of all users on Volt, cash payments are not supported. In order to share a ride on Volt, you must have a valid credit card registered. This allows you to share the cost of the ride calculated by Volt directly over the app at the end of your ride.

How do I find a ride?

Just set your destination, and tap on “Find a Car”. Volt will start looking for cars around you. If there is a car going in your direction, Volt will notify both you and the car owner. You will be prompted with a “Car Found” screen. If the car owner is not going to your exact destination, you may be first asked to accept or decline. Otherwise, you will directly see the car approaching your location. You will always be able to look at the profile details of the car owner (including a call option)

I forgot something in my ride. What can I do?

No worries. Let us know by sending an email at support@thevoltapp.com. A Volt team member will handle this.

I am unhappy with one of my rides. What can I do?

First, rating and reviewing the car owner at the end of the ride is reallyimportant. Our goal at Volt is to have 100% enjoyable rides, so we ask that you letus know about it by emailing us at support@thevoltapp.com. That way, we cantake any necessary action as soon as possible.

Is it safe?

Yes! More than any other form of transportation! :slightly_smiling_face: At Volt, safety is our top priority, and we are constantly developing new safety features. Below is a list of other features that make Volt the safest way of sharing a ride in İstanbul:

  • Communities: You can join your residential, company, or university communities on Volt by verifying your community membership. This helps us connect you with trusted community members such as university students, company employees, and residential compound residents.
  • Ratings & Reviews: Users rate & review each other at the end of each ride and each user’s rating is shown on their profile. Users who have low average ratings will be suspended from Volt.
  • You are in control: Who you share your ride with is completely up to you. You have the choice to approve/decline any ride.
  • Mutual Friends: You can see your Facebook mutual friends with other Volt users.
  • Turkish ID Verification: Volt verifies Turkish ID numbers using a government service. You can see a verification badge on user profile whose Turkish IDs are verified.
  • Driver Profile Verifications: Volt checks driver details and car profile information and verifies driver profiles accordingly. You will see a “Volt Interviewed” badge on verified profiles.
  • Credit Card Verification: Passengers are required to verify their credit card before sharing a ride.
  • Females Only: Female users can choose this option so that their rides and requests are only visible to other female users.
  • Share your ETA: You can always share the ETA of your ride with your friends. This will allow your friends to watch your ride live on the map.

What are the Communities on Volt?

Communities on Volt is a unique security feature designed so that you can share a ride with people like you. Communities are Residential Compounds, Companies, and Universities. When you join your communities on Volt, they show up on your profile. Communities provide you with reliable information about the people you are going to share a ride with and allow for more comfortable and enjoyable rides!

How can I join a community?

Joining a community on Volt is easy. Just go to Menu > My Communities > Join A Community. In order to maintain safety on Volt, Volt requires you to verify your community membership. You can do this by verifying your community email address or ID card. Communities on Volt include Universities, Companies, and Residential compounds. If you can’t find your community, let us know by Suggesting a Community!

Who can drive on Volt?

Anyone with a private car who drives in Istanbul can download Volt, sign-up for free, and immediately start driving!

Is it legal?

We wouldn’t be doing it if it wasn’t :). Yes, Volt is completely legal. Volt allows you to earn back only your driving expenses by connecting you with passengers whoare already going in the same direction. Volt does not in any way support the usefor commercial or profit-driven purposes.

How much does using Volt cost me as a driver?

Absolutely nothing. On the contrary, Volt aims to help you earn back your driving expenses.

How does my account get suspended?

Safety is Volt’s #1 priority. Any activity that does not comply with Volt’s terms and conditions will not be tolerated. You can review Volt’s Terms and Conditions here. Users who consistently receive bad ratings are usually suspended from Volt entirely.

What is the Volt Miles Program?

The Volt Miles Program is a program that rewards car owners for the distance they drive while using the app. Just by opening the app, car owners earn Mile Points for every KM they drive, and they earn even more as they pick up passengers.

How can I earn Miles?

You can start earning Volt miles immediately simply by driving on Volt. Just open Volt, search for your destination, pick the best route for you and tap on Start Driving. You’ll start earning 1 mile for every KM you drive with Volt.

What are Volt Miles used for?

You can use your Volt Miles to choose from a range of free products and services as well as many discounts. Here are just a few examples of what you can get with Volt Miles.

  • 100 Volt Miles : Volt Car Freshener
  • 450 Volt Miles : 35₺ Cleaning Discount from Mutlubiev
  • 700 Volt Miles : 10₺ Discount on Yemeksepeti
  • 1000 Volt Miles : 15₺ Discount at D&R
  • 2000 Volt Miles : 20₺ Discount at Migros

How can I claim gifts?

All gifts have a description section on Miles Shop which explains how a gift can be claimed. However, you need to satisfy below conditions to claim your gifts.

You need to have a verified driver profile.
You need to have an acceptance rate above 70% if you ever get matched.
You need to have at least 4.5 star rating if you ever completed a match.

What is a Verified Driver Profile?

In order to continue to create a safe and trusted platform on Volt, Volt verifies driver profiles. After all verifications are completed, a “Volt Interviewed” badge is added to your profile, allowing other users to trust you more. You can also start claiming gifts from the Miles Shop and earning bonus cash from the driving challenges.

The following checks are made:

  • Driver’s License
  • Turkish ID Verification
  • Volt Car Profile
  • Current Insurance Policy
  • Car Permit
  • License Plate Number

Can I use Volt without verifying my profile?

Yes, everyone who drives in Istanbul can use Volt. However, in order to make the most of Volt, you need to have a verified profile. The “Volt Interviewed” badge that is added to your profile allows other users to trust you and increases your chance of sharing your ride. You can also start claiming gifts from the Miles Shop once your Volt profile is verified.

When do Volt Miles get deducted from my account?

Your Volt Miles will only get deducted under the following conditions:

  • One year after earning the Volt Miles
  • When you claim rewards from the Miles Shop

What are the Driver Ranks in the Miles Program?

Volt Car Owners move up on the Leaderboard through the 5 different levels asthey earn Volt Miles!

  • Mini: 1-100 Volt Mile(s)
  • Experienced: +100 Volt Miles
  • Change Maker: Top 10% of Istanbul
  • Superhero: Top 5% of Istanbul
  • Voltron: Top 1% of Istanbul
Usually Car Owners with high rankings are the most experienced on Volt.

Can I make money on Volt?

Of course! There are two ways of making money on Volt;

  1. When you share your ride on Volt, the passenger pays for the cost of your ride. Volt calculates the cost of the ride based on your expenses. The passenger’s payment is done right over the app and transferred directly to your account.
  2. You can also earn money by simply being active on Volt. Volt rewards you for driving frequently with cash promotion campaigns

How much can I make per month by picking up passengers?

On Volt, how much you earn is completely up to you! The more rides you share, the more you will earn. Passengers pay for the cost of your ride; so, by driving with Volt every day, you can earn back all of your driving expenses (up to 500₺ per month). Note that passengers will only be allowed to pay for the cost of your ride. Money you earn on Volt cannot exceed your driving expenses, so you are not able to make profit on Volt.

How does Volt calculate the cost of my ride?

The cost of the ride is calculated based on your driving expenses for the distance travelled. It accounts for gas, parking, tolls (OGS/HGS), car insurance, depreciation, and maintenance.

How do I find passengers?

Volt uses smart matching algorithms to find you passengers. You can immediately “Start Driving” and Volt will continuously search for passengers along your way. If there is a passenger going in your direction, Volt will notify you with a “Passenger Found” screen. Here, you will see the passenger’s location on the map, their name and rating, your estimated time of arrival at their location, and how much you will earn upon completion of the ride. Your phone will start ringing (so make sure you have the sound on your phone turned up), and you will have 45 seconds to accept the passenger. Once you accept the passenger, Volt will navigate you to the point of pick-up. You can always tap on the passenger’s name to see their profile details and call them if necessary.

Why can't I find passengers?

In order to increase your chances of matching with passengers, make sure your profile is complete. Passengers decide on sharing a ride with you based on your profile. That’s why it’s extremely important to have a complete profile by verifying your driver profile and Turkish ID, and adding communities. Volt matches you with passengers in real-time, which means that there should be passengers around you to find matches. Volt community keeps growing and more matches are found everyday. Invite your friends to help growing the community and spread the word.

How can I trust passengers on Volt?

For starters, Volt verifies the phone number, Facebook account, and credit card of every passenger. You can also access the profile details of a passenger you are matched with, where you will find the passenger’s communities, ratings & reviews, and your Facebook mutual friends. Passengers who have verified their Turkish ID number also has a separate “Turkish ID Verified” badge. After reviewing a passenger’s profile, if you still do not feel comfortable sharing your ride, you are free to simply decline. At Volt, safety is our #1 priority, and we are constantly adding new features to increase trust.

Do I have to share my ride with every passenger going in my direction?

Absolutely not. Sharing your ride is completely up to you! When you are matched with a passenger, you always have the option to accept or decline.

A passenger left a belonging in my car. What should I do?

Please send us an email at support@thevoltapp.com and a Volt team member will handle this.

How do I receive my payments for picking up passengers?

Just add your IBAN number, and all your payments will be transferred directly to your account! There are no cash payments on Volt. At the end of each ride, the payment will be completed via the passenger's registered credit card. Your earnings will accumulate in your Volt account throughout the month and will be transferred to your account from our payment provider Iyzico at the first working day of each month.

How much can I make per month by being active on Volt?

Depending on the campaign conditions, you can earn up to 200₺ even if no passengers are found. These earnings are subject to Volt’s Terms and Conditions. You can review Volt’sTerms and Conditions to learn more about the conditions of cash promotion campaigns.

What is a Verified Driver Profile?

In order to continue to create a safe and trusted platform on Volt, Volt verifies driver profiles. After all verifications are completed, a “Volt Interviewed” badge is added to your profile, allowing other users to trust you more. You can also start claiming gifts from the Miles Shop and earning bonus cash from the driving challenges.

The following checks are made:

  • Driver’s License
  • Turkish ID Verification
  • Volt Car Profile
  • Current Insurance Policy
  • Car Permit
  • License Plate Number

Can I use Volt without verifying my profile?

Yes, everyone who drives in Istanbul can use Volt. However, in order to make the most of Volt, you need to have a verified profile. After being interviewed, a “Volt Interviewed” badge is added to your Volt profile. This allows other users to trust you and increases your chance of sharing your ride. You can also start claiming gifts from the Miles Shop once your Volt profile is verified.

What is the Acceptance Rate?

As Volt is a ridesharing platform, drivers are expected to accept passengers when there is a match. Acceptance rate is calculated by the total number of accepted matches divided by total number of matches. This ratio governs whether you’ll be able to receive extra promotional payments or claim gifts

What should be my acceptance rate to keep earning extra cash and claiming gifts?

In order to keep earning extra cash for being active and claim gifts, your acceptance rate should be above 70%

What happens to my acceptance rate if passenger declines me?

Your acceptance rate stays same if passenger declines you. Acceptance rate only changes depending on your actions.

What is the Rating System?

At the end of each ride, the car owner and passenger are asked to rate and review each other. Volt takes action upon any poor ratings or reviews. This helps us build a continuously more secure and reliable ridesharing platform. Users who repeatedly receive poor ratings and reviews may be suspended from Volt.

A passenger rated me unfairly. What can I do?

No worries. Let us know by sending an email at support@thevoltapp.com, and we’ll be happy to discuss it with you.

What counts as fraud activity?

Any suspicious activity on your account is investigated thoroughly by Volt Operations Team. You can review Volt’s Terms and Conditions to learn more about what counts as fraud and the possible actions that can be taken by Volt when a fraud activity is detected

How do I receive my payments for being active on Volt?

Your earnings will accumulate in your Volt account throughout the month and will be transferred to your account by Volt at the second working day of each month if you satisfy all conditions. Your payment details (IBAN, First & Last Name, Turkish ID) should be correct so that money transfer can be made directly to your account

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